No Returns or Exchanges Policy

Final Sale Policy

At Macrame, all sales are considered final. We do not accept returns or exchanges for any reason.

Before making a purchase, we encourage you to carefully review product details, including dimensions, materials, colors, and specifications to ensure the item meets your expectations.

We take great care to accurately represent our products through high-quality images and detailed descriptions. However, please note that slight variations in color or texture may occur due to different monitor settings.

Incorrect or Missing Items

If you receive an incorrect item or if an item is missing from your order, please contact our customer support team within 48 hours of receiving your package. Please include your order number and details of the issue in your communication.

We will work to resolve these specific issues on a case-by-case basis, which may include shipping the correct item or providing a refund for missing items.

Damaged Items

While we do not accept returns or exchanges, if your item arrives damaged due to shipping, please contact us within 48 hours of delivery with:

• Your order number
• A description of the damage
• Clear photos showing the damaged item and packaging

These cases will be reviewed individually, and we may offer a solution at our discretion.

Quality Commitment

We are committed to providing high-quality handcrafted macrame products. Each item is carefully created and inspected before shipping to ensure you receive the best possible product.

Due to the handmade nature of our products, each item is unique and may have slight variations in appearance, which are not considered defects but rather characteristics of handcrafted items.